Sep 21 2010
Holiday Compensation : Get What Youre Entitled To
Unfortunately, it is not uncommon to come home from your holidays disappointed with your accommodation or the level of service that you have received. You might expect that in circumstances where you have been misled or treated unfairly that you would receive a goodwill payment, or have your bill at least slightly reduced, however, such generosity on is rare. There are a couple of reasons for this. Firstly, the economic climate that the world is facing right has resulted in tour operators and property owners doing everything they can to cut their outgoings, and none obligatory financial gestures are seen by them as something which is a none essential outgoing. They are more concerned about simply surviving the recession than making sure that each and every one of their customers goes away happy. Secondly, an ever increasing amount of holiday-goers are making independent booking arrangements rather than booking through a travel agent. Due to the size of travel agents, and the amount of business that they can send to hoteliers and property owners, they can easily exert pressure on the people responsible, however, one-off customers, who have tried to save money by cutting travel agents out of the equation, have no such leverage. This does not mean that you should just roll over and play dead. If, for some reason, you have been led to believe one thing but were faced with another, or if you were not treated well by an agency, the law is with you and there are things you can do to get some money back. Follow the steps below and you may soon find yourself with some compensation.
- Dont delay. Its best to make your complaints while youre still on holiday so that whoever it is with whom you have a problem can take care of the problem while you are still on holiday.
- Make notes and keep photographic / video evidence. If appropriate, you might also want to get the phone numbers of email addresses of any witnesses.
- Keep it simple. Contact the person or agency with whom you have the problem and focus on the biggest issue and tell them why you think the contract or guarantees have been broken.
- Keep your message simple and tell whoever you feel is at fault what the problem is.
- Be calm. If you stay calm you will appear to be the reasonable one, particularly in a court or mediation setting.
If you feel that the person with whom you have to deal is being unreasonable and is not willing to deal with your problem, it is within your rights to take them to court and seek legal action. A judge will not only decide if you have the right to compensation but will also decide how much compensation. If you follow the steps above, the chances are excellent that you will prevail in the end and walk away from your disappointing holiday with some money to spend on the next one.
Now Try : Holiday Claims
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